Veterinary Emergency Referral Center Reviews Page 18

I gave 2 stars because the ER doc during normal appointment hours has been great. However, the after-hours emergency personnel are HORRIBLE. They put my dog through unnecessary pain and suffering before even talking to us and even when they realized they did, they nonchalantly said this wasn’t what they expected after reading her chart further. If they had spent even a few minutes with us and her, they would have quickly realized we are medical professionals who understood what was going on with her, what treatment options she was undergoing and what ones to consider, and that everything was about her quality of life and comfort. At least they were kind enough to give her a strong pain killer injection so we could take her home for one last night but i will NEVER use their after-hour services again. –Andrea M

Two stars just because my dog didn’t die in their care, but otherwise I was immensely surprised by their staff’s lack of respect, knowledge, and compassion. They seemed way too busy, stressed, and possibly understaffed to manage all of their patients properly.

My dog, Nike, was sent home after her first-ever seizure. (So keep in mind that they do nothing after a dog’s first seizure – $95.) Nike was brought back in after her second seizure a few hours later, and they kept her overnight for roughly 24 hours. Nike had her third seizure in their care, and at some point during that 24 hrs(?) they began her on a heavy sedative without our knowledge. We did not know what drug she was on or how much. We were not contacted when her blood test results returned. The blood test or what it determined was not discussed with us at any point. They did not return phone calls when I called to check on Nike. We initially did not know why or how long they wanted to keep Nike in their care. When we picked her up at our own discretion, she was extremely distressed and anxious, and surprisingly drugged-up.

When we picked Nike up, the vet (new shift from when Nike was taken in) spoke quickly and was all over the place. She did not know Nike’s age or gender or what had or had not been discussed with us already. It seems like the vets did not communicate well about patients when switching shifts, and she did not have a comprehensive chart to look at(?). I guess I missed something that the vet had already said and so I asked a repetitive question, at which point she just looks at me dead-pan and just says “WOW” like I was a total idiot for not catching it the first time while she was running on about all sorts of stuff. Then she proceeded to talk super slow like I was completely retarded, when actually I was just trying to figure out why my dog is so messed up (since we didn’t know she was heavily medicated.)

Between the vet’s attitude, my dog’s distress, and no apparent reason for her to be in their care anyway, I decided to take Nike home immediately. We were given medicine and a care sheet. The medicine dosage, while it did prevent another seizure, also totally prevented Nike from standing up on her own. She was completely disabled until we adjusted her dosage.

All in all, it was a completely distressing situation. I think the staff could have bothered to return phone calls or speak to us a little more about test results, the administration of drugs, etc. The vet on duty also needs to find a way to improve her communication and not assume that pet owners are one thing or another and then be so blatantly disrespectful when they are trying to learn what’s going on. It seemed like she hated her job, and that’s just not somewhere where I would want my dog. –Cheyanne Q

The one time I went in they showed no concern for me or my dog. After waiting in the room for 20-30 min they put me in a room. After being in the room for another 30 minutes with nothing from anyone I left. One other customer was there and me at like 10pm… At that point I just left, my dog was beginning to look a lot better lol. –Clint K

Yes, needed in case of emergencies…but price gouging!! ($1700 for things I found out later weren’t even necessary) and most of the staff was rude, especially the vet when I said I didn’t have that kind of money! –Tamara M

I am giving two stars because after I declined the “GOLD STAR STANDARD VET CARE” (hospitalizing my dog who IS drinking water and IS stable for IV fluids and observation and more $300 abdominal xrays every 12 hours), I was warned and threatened, depending on the team-member, I would taking my animal AGAINST MEDICAL ADVICE- AMA. They use the “Gold Star Standard” to manipulate emotional pet owners into spending lots of money very quickly. Well versed in animal rescue, I brought my dog home. She passed an unbelievable pile of sticks this morning. I am only out $500. Imagine if she had stayed for observation. –Valerie D

Honestly felt no compassion felt that it was more about money than treating the animals –DeAnne S

Seemed like they had no idea what they were doing. It took hours for someone to even look at our dog that had an obviously broken toe/foot and she was whining in the waiting room for hours. Then basically told us they could take x Ray’s but there was nothing they could do. The assistant had no clue what she was doing and was very stand offish to our dog. If it hadn’t been an emergency we wouldn’t have stayed. Very unhappy and we will most definitely not be going back. I’d rather drive to niceville –Devan L

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