Veterinary Emergency Referral Center Reviews Page 57

First, I want to start out by saying I am a Physician. Normally, would not make such a statement as I do not think I should be treated differently or any such thing. I am only making that remark on behalf of me writing this review. I also was not going to write this review at all because I do not like to talk about other professionals in this manner however I feel that my experience renders some kind of complaint and then after speaking with a close friend of mine whom is also my physician intern and neighbor. We both brought our pets to this facility at different times and the experience was absolutely ghastly. I had a female cat that was injured by a vehicle in front of my house. Long story short I had her rescued and treated and she became mine. Found out 2 weeks later she was also pregnant and opted on not having her spayed until after she gave birth. While I was working she decided to have kittens so my fiance took her to the only vet that unfortunately was open because he said “I think she has a stillborn kitten attached to her”. Long story short. She had a prolapsed uterus. The treatment was horribly before and after I arrived to this clinic. I saw the vet (she was blonde) all of maybe 1 minute and she ran out the door to “come up with my plan” which was a bill for nearly $3000.00 and quickly said the only other option was to have her put to sleep. Yes, they really told me this. By this time, my kitty had been there for 4 hours with no fluids, no treatment or anything. After the care I received and after I realized what this place is truly about I opted to not give them my money and take her to my own vet who was opening in 4 hours. Let me first say, yes I did have the money, yes I would and have many times in the past forked out thousands on my pets but when I realized that this place was really that greedy I had no respect and did not trust my pet to have any surgery by that woman or any of the people in there. Now mind you, being a physician I had enough knowledge to know the status of my cat and that my only option was NOT to have her euthanized These people should be ashamed of theirselves and I can only imagine how many healthy animals that have been put to sleep under their direction. It is actually disgusting to really think about it. She actually went to my regular vet that morning (4 hours later) and had surgery for 150 dollars. Yes, the bill went from 3000 dollar or she needs to be euthanized to $150 and she went home with me that day. This place really should be shut down. So, NO we has (your patients owners) do not request a free bill. Most of us understand that you do not work for free. We understand it cost money to run a business. We understand you are an emergency vet and that you will be expectantly higher. However, we understand from the moment we walk in the door what kind of business you are. You can say in your own reviews that your treatments are relatively the same price as any other Vet. However, what everyone needs to realize is how they approach their “treatment plan”. When you cant tell me anything about my sick pet but you recommend doing a test that has absolutely nothing to do with treating my pet instead of trying to find out what is wrong with my pet. Or you do not even examine my pet but yet you want to immediately do an xray. Most of us obviously do not come to you as a normal caretaker for our pets so no we do not want you to run all kinds of tests that are not necessary for that visit. I will quit complaining but after speaking to my friend about her visit I am absolutely disgusted with that clinic. One day the wrong person will come along and sue this company and maybe they will think twice about how they treat their clients and I can only imagine how many they have euthanized. Had I not been a physician and had knowledge in this regard I would not be sitting here writing this with my kitty in my lap. –Amy M

This is absolutely the worst experience with a veterinary clinic. I am a doctor and I am appalled at the care given. All they are after is the money. A first time and last time user. Tried to get 1400.00 dollars for overnight stay and fluids. Avoid –Rhwfilms

I hated this place! They tried to say my dog had congestive heart failure and was going to have to fork out over $1000 and we couldn’t afford that. So we took her to her normal vet the next day and she only had a pinched nerve. SCAMMERS!! JUST WANT MONEY! –Heather O

I got home from work one day to notice that my cat had not ate all day, I kept an eye on him for a little bit and saw that he was having trouble breathing I looked up vets that were still open at that time of night and this is the one I found. We brought him in and told him the symptoms and they came up with a plan of action which included a chest x-ray and was a total cost of $444.00. I told them to do what they needed to do because he was my baby and I just wanted him to feel better. After the chest X-ray they brought me out to look at it. While looking at it I asked if the shadow was his heart and the vet said ” yes and it looks great” and there was no problems with his lungs or limbs. We went back into the room and he said he thought he had a blocked bladder but was able to release it, because I told him he had a history of this in the past. I also asked if he had a fever and he said no that his temp was low. They didn’t give him any medication and sent us home. The next morning he was eating a little bit so I thought he was doing better. The following day he couldn’t breathe at all and was crying out in pain, I grabbed him and the x-ray from the other night and rushed him to his regular vet. They took and look at the x-ray and then had 4 other vets look at it and all came back with the same DX they said he had an enlarged heart and it was plain as day. And she said he had no fever and it was low, I told her that is what the other vet said, she then said that was a sign of heart problems. They said there was nothing we could do and he was suffering so we had to put him down. I know if they had gotten the DX correct from the visit at this place it wouldn’t have made a difference things would have ended up the same but we might have been able to put him down to end his suffering. All they were worried about was getting there money from me and sending me on the way. When I took him to his vet they didn’t even charge me an office fee, they just wanted to do what they could do to help me and him. Please do not take your animals to this place they don’t care. –Connie M

Worst ever this place is just after money my dog had food poisining and they wanted 17 houndred dolors just to keep a 9 pound dog over night and check her blood presher twice and if they have to do anything more its a minimum charge of 200 dollors like really –Brian W

Beware. 0 out of 10

I took my sick and dying pet in to be put to sleep. The vet looked him over and said: “Well… He is sick.. We need to x-ray him. It is $150.. and we have a credit plan” then I was stared at for 20mins until I was able to choke back the tears and decided to have him put down. I was then told that it was going to be over $200 to do this.

Clearly this place is just out for money to pay off their fancy building and doesn’t care about it’s patients.

I’m not sure about the other vets, but the one I had was un-professional, inexperienced, and un-compassionate.

In closing, don’t let your loved one be extorted by this place. I would gladly drive to Mobile or even Tallahassee before I would even step foot back inside this place. –Matthew S

Horrible employees…rude. If I could give them a negative I would. –Taylor M

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