Veterinary Emergency Referral Center Reviews Page 12

We literally just left there and I was completely appalled by the service. The ladies at the front desk seemed to care about my Lab/Catahoula Mix but once I got back in the room it was strictly about money. The Dr was rather rude when I was trying to clarify timelines and then when asked to come back and talk us about the “plan”, he kept calling my MALE dog a SHE!!! How am I supposed to trust someone to take care of my baby when he can’t even get his sex right??? Furthermore I couldn’t even see my baby until they were done. If this would have been a 2 year old child, I would have been able to see everything. Why couldn’t I see everything with my fur baby? My regular vet has me in the room for everything. I have no trust for this place and didn’t appreciate having to pay $90 to be spoken to in a rude, insensitive manner. Praying I am never in a situation where I need to go back. –Theresa L

I was referred here by my vet and waited over one hour then they told me they didn’t know how much longer…i ended up leaving. I will go somewhere else for any future emergencies. –L.A. C

The one star is because they were open. The staff at front desk were very nice but it ended there. It was a very emotionally bad experience for both my dog and myself. –Darrellyn M

Why do you say your open on Sunday and 24 hours! I have an emergency drive out here and Your closed! –Lisa C

Beware of this place!!! Took my dog in with a back problem. Vet looked him over and said she thought it was a disk in his neck and that’s the most painful part of the back. (Trying to make me feel really bad). So she wanted me to leave my dog there on a slow drip for four days till the neurologist could see him. I said no I want to take him home. The vet got mad and said she was an advocate for the dog and recommended my dog stayed there. I was crying but I stood up to her and said NO. Finally she prescribed meds and I took him home. Five days later he’s doing great. I missed a bullet on this one. It could have cost me $10,000 if you added up days at the vet, X-rays, MRI, and then surgery plus all the pain my dog would have went through. (She said it would be a long recovery). ALL THEY WANTED WAS MONEY!!!! They try and get your money when you are most vernable! –Sue L

Called tonight and tried to get an e collar for my Beagle who had surgery today and they said they couldn’t sell me one unless I checked him in which was a minimum of 90 dollars only to sell me a 25 dollar collar for a sick dog. After I asked if there was a manager I could speak to they decided to hang up the phone. –Nate P

They charged me an arm and a leg which I expected but I didn’t get any answers as to why my cat was bleeding from his nose. I brought him to my primary vet the next day and they said he just broke his nose open and that it wasn’t coming from the inside of his nose. It’s like they didn’t even look at him and just ran a bunch of tests to leach money from me. They didn’t even give me an antibiotic after paying nearly 1000 dollars and then telling me they don’t know what’s wrong. I will never to here again and I would suggest that you doing either. –Hailey M

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