Veterinary Emergency Referral Center Reviews Page 43

My husband just brought in a female dog with a broken leg and bleeding everywhere (he found the dog on the street looks like she was attacked by another dog) after spending more then 2 HOURS locked in a room… he was told by the main doctor there that they had animals dying in the back and didn’t have time for things of such matters! He was also threatened with police being called… they had the dog in the back for 2 hours and didn’t even clean or bandage any of her wounds! She’s scared & in pain! She will be going to Westside Animal Hospital as soon as they open at 7am… Shame on you! –Heather B

Very very very very RUDE and EXpensive
There is a better emergency Hospital
In Pensacola close to the airport –KT BugGifts

Left there still not knowing what was wrong with my dog She had a fever and was dehydrated was given nothing for her fever and no fluids The next day at my regular vet she was given something for her fever that she still had I was told exactly what was wrong with her and was told what should have been done instead of what was done And the prices I can understand it being a little bit higher because it is an emergency clinic but when they charge something that is 10 times higher than what it would have cost me at my regular vet that is just ridiculous –Anissa A

Which bad experience should I start with?

The only times I have ever been are when my regular vet is closed and it has been an emergency because it is the only place.

As everyone else has said, MONEY HUNGRY and no compassion!!!

My final straw was when I was there to see an eye specialist who comes every other weekend for my French bulldogs eye that my regular vet thought had melanoma. She has no passed, but at the time she was a very sweet geriatric dog and did not like all the probing in her eye and moved her head. They vet tech started screaming at her!!! It was the most disgusting thing I have ever seen. While waiting for the ophthalmologist, I heard a dog in back crying and another vet tech or vet was screaming at that dog to shut up. They have no bedside manners at all!

My current French bulldog needs surgery and I was recommended to go there. I politely declined, and I’m taking him to UF instead. I do not trust any of their specialists and will travel anywhere in the US to avoid them getting their greedy hands on my furry family members.

If I could give 0 stars I would. I will never go back unless it’s an after hours emergency since they are a monopoly. Very sad this is all Pensacola has to offer. –Christina P

If I could rate nothing that’s what I would do because that’s what you did for my dog in which is nothing and allowed him to die. You don’t deserve to be called a vet when you can sit there and I know an animal is dying and be like oh well yeah there is nothing we can do. I’m going to make sure everyone knows how horrible you are. –Disney Songs

My fiance took our dog here because he had bloody stool and was throwing up blood. I had given him my card to pay for the services as I was working that day. We spent all weekend trying to keep our dog hydrated as all his symptoms pointed to parvo. They refused to treat or see our dog because the card was in my name. (Ok understandable on needing me with my ID) but not at all appropriate to refuse to treat to the animal when my fiance told them to hold his $600 in cash just till I got there so the dog could get the care he needed. It was all about them getting their money first. Once I got there it was like the whole staff was new and not trained or educated. They charged me $600 for a parvo test, 2 xrays and a stat reading and we still had no answers and the dog still had no fluids in him. When I did talk to the DVM Kristen Navarro the only 2 times she looked me in the eye was upon her introduction of herself and when she wanted to scold me but not call me a “bad puppy mom” for telling her we tried to keep him hydrated and advised her I had given him chicken broth for nutrients. She advised me there were onions and garlic in it (No there isnt! It’s swanson’s gluten free) and it’s not good for the dog and proceeded to go back to telling my fiance our dog had tested negative for parvo and the xrays they were not able to definitively see anything but they suspected he had something lodged in his esophagus and they wanted to keep him overnight do some more xrays in the morning for another $1500. That gut feeling something was not right here kicked in and I called Scenic Hills which is where we should have taken him to begin with. Our pup stayed at Scenic Hills for 5 to 6 days our total bill was just over $1000 for all those days of care & treatment and antibiotics. They offer a payment plan. They CARE about your pet. NO XRAYS NEEDED. NOTHING IN THE ESOPHAGUS. Hook worms & Parvo. We wasted $600 going to the VERC. You heard other people at scenic hills talking with the same issues. Huge bill at the VERC, only about money not animal care and no resolution to the issue. Uneducated and inexperienced. Horrible service never will we use this place again. Thanks to Scenic hills our pup is home doing good. I recommend going to Scenic hills and avoid this place altogether if you can. –Brandy P

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