Veterinary Emergency Referral Center Reviews Page 44

I took my dog in the middle of the night hoping to reduce his suffering. He was struggling to breathe. I knew he was dying.
They separated me from him & got busy charging my credit card.
I was told an x-ray was needed to confirm congestive heart failure. Which of course meant another charge on the credit card. Payment then services.
When I cried to see him {he had extreme separation anxiety} they said I couldn’t until they ran my card the 2nd time.
I sat alone in a room while he laid alone on a cold metal rack, dying.
As the money taker took my plastic a vet confirmed the diagnosis. He told me I could spend thousands on keeping him alive a month or 2 or end his suffering.
I was STILL not allowed to see him.
I agreed to let him go so of course they needed my credit card again. Once I paid, again, they’d let me see him. As I sat alone sobbing they burst in saying he’d ‘taken a turn for the worst’. ‘Come quic’k she said as she took me through the doors just a few feet to him.
He was clearly in pain, scared & dying. I hugged and kissed him telling him how sorry I was that he was alone. I told him he was the best boy & I loved him so much.
In the minute or two I was with him they rushed to give him the shot before he could die on his own.
I’m sure they were worried they’d have to refund the charge if he died too quick.
I’d give anything to go back to that night. Accept his imminent death & let him do so in peace at home, in my arms.
Please don’t take your pet there. –Shellie H

All I can say is they take your pet and you can’t be with them. While in the waiting room I saw a large dog collapse after the family said he couldn’t walk and she made him try to stand and walk and he collapsed. Another dog who needed a gerny the parents said and they insisted he be on his feet. The payment is equal or more important than your pet. Everyone is asked over and over Did you pay, did you finish the papers? One lady was finished when I got there just as their system went down. She was a total hostage for at least 2 hours. She offered credit card info and check. As for me, my kitty was very old and was about to cross the golden bridge. I would have loved to be holding her the three hour wait but wasn’t allowed. When the time came they said only a tiny Iv and then we will Bring her to you to love on. I could hear her screaming for over ten minutes. I kept knocking the door to the back where she was saying you said this wouldn’t hurt she is being traumatized. At that point I learned she had been given a sedative. When I got her she was already spacey and looking almost dying. Her little eyes. Exactly what I hoped would be painfree ended up with fear and pain as her last memory. I could have held her those 3 hours and if I had been in the room I would have insisted on something for her anxiety with the IV. She was so dehydrated.
I was asked between every process to make sure I did the bill. I did it before they brought her to me and as they walked in I was asked did you take care of the bill. Walking out of that room I was asked again Did you do you paperwork and bill? I said to two people yes I paid the bill. One young lady walked me to the car for which I am Thankful. I had been crying since 6:30 and got out just after 10. Oh how I wish I had taken kitty and just left and waited for my vet. –Sisterbama

If I could rate this place in the negatives I would. The absolute WORST SERVICE I have EVER HAD . Waited 4 hours while EVERY single person that came in before or after me went back and then when I did get put into a room still waited another 30 minutes for someone to STILL not even come and check on my dog. The staff must have NEVER been trained in customer service. Everyone was rude and unhelpful. I then left and called and was hung up on 11 times. Please just close down and learn how to treat your customers. You need extensive training in customer service. –Jessica R

They wanted to charge an arm and leg to help my dying dog. I think any place that wants to rip you off when you’re grieving your dog should be ashamed. I wouldn’t recommend them. –Emderslave the YouTuber

This was one of the worst experiences I have ever been through! First of all, let me state that I am a physician with considerable trauma and ICU experience. The basics of trauma care are the ABC’s – airway, breathing, circulation. These should be applied in all emergencies. Treatment of shock, always involves obtaining intravenous access and administering fluids as part of resuscitation efforts. I was out of town and my daughter came home from work and found my dog had been attacked with multiple injuries and active bleeding from multiple sites. My daughter is an RN also, and felt that that the dog was so critical that she would not even make it to the emergency center. In short, they took my dog back, applied a few bandages and put her in a cage. Over two hours later, they returned, told my daughter that the dog was in shock and would need IVF resuscitation, surgery and more, BUT that before they would start the IV, they needed $2600 before they would proceed with care. This was far from standard of care and would constitute malpractice in a human. Unfortunately they are our only emergency option. We need a clinic that will treat our animals at least with the basic standards of care instead of posing as this great, state of the art, emergency center that really only cares about making money! –Deborah V

This is by far the worst experience we have ever had. We’ve been to vets our entire lives, we own a deer farm and have had all kinds of animals throughout the years. Dr. Matthew Eyles was unhelpful, rude, condescending and had absolutely zero care for our pet or us as people.
The girls at the front were very nice….that’s the only good things we have to say about the experience.
So over priced for absolutely no care whatsoever. We’re so dissapointed people like this are aloud to so called “practice” in this field. –Kristen J

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